Shipping & delivery

Paintings are dispatched from New Zealand. We offer standard postage and insured courier delivery within New Zealand, to Australia and to the European Union.

Shipping fees

All rates are in New Zealand dollars and apply per painting. Shipping is added at checkout.

New Zealand - Standard NZ$25 · Insured courier NZ$30

Australia - Standard NZ$35 · Insured courier NZ$60

European Union - Standard NZ$45 · Insured courier NZ$120

For loss or damage in transit on standard delivery, compensation may be nil or limited.

Insured courier includes signature on delivery and cover up to NZ$2,000, subject to the carrier’s terms and conditions. Please contact Delaney before ordering if your shipment’s value exceeds NZ$2,000.

  • Please allow 3–5 business days after payment for your painting to be packed and dispatched.

    Paintings currently on exhibition may need to remain at the gallery until the exhibition closes. Any later dispatch arrangements will be confirmed with you.

    Business days are Monday to Friday, excluding New Zealand public holidays.

  • These estimates begin after dispatch. Please add the 3–5 business days of handling time when planning your order.

    New Zealand

    Standard postage: approximately 3 business days

    Courier: approximately 1–3 business days

    Australia

    Standard postage: approximately 3–6 business days

    Courier: approximately 2–3 business days

    European Union

    Standard postage: approximately 6–13 business days

    Courier: approximately 4–6 business days

    Delivery times are estimates. Rural and remote addresses, customs clearance, public holidays and carrier disruptions may extend these timeframes.

    If you need your painting by a particular date, please contact Delaney before ordering.

  • Insured courier is recommended for original paintings. It provides tracking, signature on delivery and cover up to NZ$2,000, subject to the carrier’s conditions.

    Standard postage is the lower-cost option. Tracking and compensation depend on the service used and destination. It does not include the same cover and signature service as insured courier.

    Please contact Delaney if your parcel is delayed, lost or damaged so the issue can be investigated and an appropriate solution arranged.

  • Please provide a complete, accurate delivery address and contact details at checkout. If you notice an error, contact Delaney immediately. Changes may not be possible after dispatch.

    For signature-required deliveries, someone must be available to receive the parcel. If delivery is missed, follow the carrier’s instructions to arrange collection or redelivery.

    Additional costs arising from an incorrect address or an uncollected parcel will be discussed with you before the painting is resent, where permitted by law.

  • EU shipping covers the 27 European Union member countries. For other destinations, please contact Delaney before ordering.

    Import duties, taxes and customs or handling charges may apply in the destination country. Unless included at checkout, these are payable by the recipient where permitted by applicable law.

  • If your painting arrives damaged, please photograph the artwork and packaging and contact Delaney promptly. Keep all packaging while the issue is investigated, as it may be needed for a carrier claim.

    If your painting has not arrived within the estimated timeframe, contact Delaney with your order number so the delivery can be followed up.

    As each painting is an original, an identical replacement may not be available.

  • For shipping enquiries or help with your order, Please contact us by email